Theoretically the software tenancy is the ability to isolate the data from various customers inside one single system. Thus, the system is shared, but the customer are not aware of it, behaving the service as it is was exclusive. BMC Remedy Action Request System has a multi-tenancy feature available at all levels of it’s ITSM suite. How is this tenancy achieved? How does it works? What are the possibilities? In this post I will review how the tenancy model is … →
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