Using Remedy Forms as Objects
If you are a C++, .Net or Java programmer, then you surely now the advantages of object programming. When creating ARS workflow elements, you don’t have those Object. Well, you can have it if you...
View ArticleUnderstanding the Request Id field in BMC Remedy
ARS identifies fields by a number id. Some id’s are retated to special functions. Maybe the most important of all is the field id ’1′, often called the Request Id or Entry Id. Understanding how this...
View ArticleAdding custom permission groups to ITSM foundation
When starting to customize ITSM applications is easy to arrive at one point where it is important to differentiate between users, for privileges or different workflow behavior. Two main approaches...
View ArticleComplex object searches
Sometimes, when using the Remedy Developer Studio, you need to locate some object. The search capabilities of Remedy Developer Studio are very constrained and sometimes you are forced to review a high...
View ArticleThe importance of the Short Description field
Every Remedy developer knows that every regular form has eight special fields, numbered from 1 to 8, each one with a particular objective. The last of them, the short description, is often treated as...
View ArticleAn Insight into BMC Remedy ARS multi-tenancy
Theoretically the software tenancy is the ability to isolate the data from various customers inside one single system. Thus, the system is shared, but the customer are not aware of it, behaving the...
View ArticleTaking the most from the PUSH action in Remedy
The PUSH action is one of the cornerstones of Remedy’s development. It allows to create or modify requests of other forms when executing workflow. The basis of this action are well described at...
View ArticleThe Service Action
The service action was introduced with ARS version 7.1. It allows the creation of sets of code to be processed at the served that can be called from anywhere, proving input and output parameters. This...
View ArticleIntroducing $LastID$, a false friend
Sometimes you need to create a request, and retrieve its ID to continue the processing. On those situations, the $LASTID$ keyword is your best ally. But, it can became your worst enemy when after a...
View ArticleRemedy and the boolean fields
The first day I started to learn about Remedy’s development I noticed the lack of a very important type of field, the boolean field. As any Remedy developer knows, there is no boolean field on Remedy....
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