Understanding the Request Id field in BMC Remedy

ARS identifies fields by a number id. Some id’s are retated to special functions. Maybe the most important of all is the field id ’1′, often called the Request Id or Entry Id. Understanding how this special field works is very important for any Remedy developer. In this post I will explain how this field works going beyond the available documentation of BMC. What is the Request Id? The request Id is the field ’1′. You can change the name … →